Free shipping on all orders over $59.9

Refund policy


Your satisfaction matters to us. If there’s an issue with your order, we’re here to help and will do our best to make it right.

Returns & Exchanges

Due to hygiene considerations, we do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Ordering the wrong size

Please make sure you select the correct size before placing your order. If you are unsure about your size, we highly recommend purchasing our Sizing Kit before ordering a nail set.

Not sure about your size?
Purchase our sizing kit here: [Insert sizing kit link]

Wrong Item

We carefully check every order before shipping, so receiving the wrong item is extremely rare. If you believe you received an incorrect item, please contact us at info@kandinails.com within 72 hours of delivery.

To help us review your case, you must include:

  • Your order number
  • Clear photos of the product received and the shipping label

Once we review your request and confirm that the wrong item was sent due to our mistake, we will arrange an exchange for the correct item.

To be eligible for an exchange:

  • The item must be in the same condition as when it was delivered, unused and include the complete tool kit.
  • The item must be in its original packaging and ready to be shipped back.

Lost, Delayed, or Damaged Packages

Once a package is handed to the shipping carrier, delivery timing is outside of our control. If your package is delayed, appears to be lost in transit, or arrives with damaged packaging or damaged products, please contact us at info@kandinails.com within 72 hours of delivery.

To help us review your case, you must include:

  • Your order number
  • Clear photos of the product
  • Clear photos of the package, including the shipping label

Please keep all original packaging materials and products in their received condition. This may be required for carrier claim investigations or issue verification.

If the carrier confirms that the package was lost in transit, or if we confirm that the damage is valid, we will offer you the choice of a replacement or a refund.

Marked Delivered but Not Received

If your tracking shows “Delivered” but you did not receive the package, please first check with your household members, neighbors, front desk, mailroom, building office, or local carrier.

Kandi Nails is not responsible for packages that are marked as delivered by the carrier but are missing afterward. However, you can still contact us at info@kandinails.com, and we will do our best to help you investigate the delivery.

Contact Us

For all order issues, please contact us

Please include your order number, photos if applicable, and a short description of the issue so we can assist you as quickly as possible.